Support Help Desk
Many industry firsts. Embracing IP technology since 2004 which has resulted in many successful installations on large area networks and virtual environments.
The ViS Helpdesk operates 24hrs a day, 7 days a week, 365 days a year. The helpdesk is manned by specialist staff who manage and assign calls using an advanced software application and tracking system. This enables ViS to geographically locate and assign calls to engineers ensuring clients get the correct engineer in a fast and efficient timescale.